Terms

1. Offers

• An offer says what will be made, its price, the payments it asks for, any shipping to your site it includes, and the date it is open until.
• When you accept an offer, you agree to buy what it describes on what it says. Anything it does not include, such as import duties and taxes due on arrival, is yours to pay.
• An accepted offer does not change. A change comes as a new offer, which you may accept or not.

2. Payment

You pay each payment the offer lists when Conc asks for it, in the way Conc tells you. Lead times count from the first payment and are estimates.

3. Cancelling

• Until Conc receives the first payment, you can cancel by telling us in the conversation.
• Each order is made for your project, so once the first payment is received it cannot be cancelled, and payments made for it are not refunded.
• If you buy as a consumer rather than for a business, the law where you live may give you rights these terms cannot take away.

4. Damage and defects

If what arrives is damaged or is not what the offer describes, tell us as soon as you can after delivery, with photos. Conc will repair, replace or refund it, at no cost to you. Handmade work varies a little from piece to piece in color, texture and size; that is part of the work, not a defect.

5. What we do not promise

Conc does not promise that a maker can make what you ask for, and does not promise certifications, such as fire ratings, unless an offer names them.

6. Changes

If we change these terms, we post the change on this page seven days before it takes effect. An offer you have accepted keeps the terms it was accepted under.

7. Law

These terms are governed by the laws of the Republic of Korea.

8. Contact

Conc Co., Ltd., 3F, 50 Yanghwa-ro 6-gil, Mapo-gu, Seoul, Republic of Korea, support@concsource.com