Privacy Policy

1. What we collect and why

• Your account: your email, your name, and your company or studio if you give it. We use it to sign you in with a code sent to your email, to show who is writing, and to email you when there's a reply.
• Your inquiries and conversations: the project's name, location and timeline, your messages and the files you attach, including a request sent through our earlier form. We use them to answer you, look for makers who could make what you need, and prepare quotes.
• If you decide to order: the recipient's name, phone number and delivery address, which we ask for at that point. We use them to order, ship and invoice.
• Use of the site: pages visited, the link that brought you here, your device and browser, IP address, cookies, and recordings of how the site is used. We use it to keep the site working and you signed in, prevent abuse and improve the site.

2. How long we keep it

Until you ask us to delete it or your account. If you order through Conc, the records of that purchase are kept for as long as Korean law requires (five years for transaction records).

3. Who we share it with

• Makers we ask about your project: what you've told us about it, your files, and the project's location and timeline, so they can tell us what they can make.
• If you order: the maker and the shipping company get the recipient's name, phone number and delivery address, to send the order.

4. Service providers

We use these companies to run the site. Your information is sent to and stored in the United States and other countries where they operate.

• Cloudflare, Inc.: hosting and storage
• AC PM, LLC (Postmark): sending and receiving email
• Google LLC (Google Workspace): our inbox
• PostHog Inc.: usage analytics and recordings
• Discord Inc.: our team's notifications, with your project's name

5. Deletion

Information we no longer keep is deleted so it cannot be recovered. Copies in backups are deleted when the backup expires.

6. Your rights

You can ask to see, correct or delete your information or your account, or ask us to stop using it, at any time by writing to support@concsource.com. We act on it without delay.

7. Security

Connections are encrypted, you sign in with a one-time code instead of a password, and only the people at Conc who answer your conversations or run the site can reach your information.

8. Cookies and analytics

We use a cookie to keep you signed in, and cookies to understand how the site is used. You can refuse cookies in your browser's settings; you can still browse, but not sign in.

9. Privacy officer

Yuhyun Paik (CEO), support@concsource.com, Conc Co., Ltd., 3F, 50 Yanghwa-ro 6-gil, Mapo-gu, Seoul, Republic of Korea

10. If you have a complaint

• Personal Information Dispute Mediation Committee (Korea): www.kopico.go.kr
• Personal Information Infringement Report Center (KISA): privacy.kisa.or.kr

11. Changes

If we change this policy, we post the change on this page seven days before it takes effect.